Stjohnswood Storage Service Terms and Conditions
These Terms and Conditions apply to the provision of Stjohnswood Storage services and set out the basis on which storage units, container space, and related facilities are supplied. By making a booking, paying a deposit, accessing the premises, or placing goods into storage, the customer agrees to be bound by these terms. These conditions are intended to create a clear and fair agreement for the use of the storage service, including the booking process, payment obligations, cancellation rights, liability limits, and waste management requirements. They should be read carefully before using the service.
The term storage service includes any arrangement under which goods are placed in a unit, room, locker, container, or other secured space provided by Stjohnswood Storage. The customer is responsible for ensuring that the goods stored are lawful, properly packed, and suitable for storage. The storage provider may refuse admission of any item, suspend access, or end the agreement where there is a breach of these terms, a safety concern, or any legal or regulatory requirement. These terms apply to all customers, whether the storage arrangement is short-term or long-term.
No variation of these terms is valid unless confirmed in writing by an authorised representative. Any additional conditions presented during booking, sign-up, or site use must be read alongside this document. If there is any inconsistency, the written terms agreed at the time of booking may take priority to the extent expressly stated. References to the company, we, or our mean the storage provider; references to you or the customer mean the person or business entering the storage agreement.
1. Booking Process
Bookings for Stjohnswood Storage services may be made through the accepted reservation process, which may include online booking, telephone reservation, or in-person registration where available. The customer must provide accurate details, including name, address, contact information, identification, and any business details requested for verification or billing purposes. We may require evidence of identity, proof of address, and any other information reasonably necessary to comply with security, insurance, or legal obligations. A booking is only confirmed once we have accepted the request and, where applicable, received any required payment or deposit.
Customers must ensure the selected storage unit or service is suitable for the goods intended to be stored. We may describe sizes, features, access conditions, and suitability, but the customer remains responsible for choosing the correct space for their needs. Where a booking is made in advance, the reserved unit may be subject to availability at the time of occupancy if the customer fails to complete the required steps within the agreed period. We reserve the right to substitute a reasonably similar unit if necessary for operational reasons, provided this does not materially reduce the service.
The booking creates an agreement for the use of the storage facility, but it does not transfer ownership of any goods to us. The customer is granted a licence to occupy the storage space for storage purposes only. The customer must not use the premises for living, trading from the unit unless expressly permitted, or any activity that breaches law or site rules. Entry to the storage area may be controlled by access codes, keys, fobs, or other security measures, and the customer is responsible for keeping these secure and confidential.
2. Payments, Fees and Charges
All charges for Stjohnswood Storage will be set out in the booking summary, contract, tariff, or other written pricing schedule provided at the time of agreement. Payment is due in advance unless we agree otherwise in writing. This may include the first rental period, any deposit, administration charges, lock fees, insurance premiums if applicable, and any other agreed service charge. We may amend prices by giving notice in accordance with the agreement and any applicable consumer law requirements. The customer remains responsible for paying all sums when due, regardless of whether the goods are accessed during the rental period.
Where payment fails, is reversed, or is not received in full, we may charge reasonable late payment fees, interest, recovery costs, or administrative charges to the extent permitted by law. Continued non-payment may result in suspension of access to the unit, refusal of entry, termination of the storage agreement, and disposal or sale action where permitted by these terms and applicable legislation. The customer must ensure that payment details are kept current. If a business or third party pays on behalf of the customer, the customer remains ultimately responsible for settlement of all charges.
Deposits, if taken, are held as security for performance of the agreement and may be applied against unpaid charges, loss, damage, cleaning, key replacement, or other legitimate costs caused by the customer’s breach. Any balance remaining after lawful deductions may be returned within a reasonable period after the storage agreement ends and the unit has been inspected. All payments should be made using the methods we accept from time to time. We may refuse cash or any payment method where fraud, compliance, or operational concerns exist.
3. Use of the Storage Unit
The customer must use the storage unit only for lawful storage of goods and must not store items that are prohibited, dangerous, illegal, stolen, perishable, explosive, flammable, radioactive, toxic, or otherwise unsuitable for storage. This includes, without limitation, firearms, controlled drugs, corrosive substances, live animals, food that may attract pests, or goods requiring temperature-controlled specialist conditions unless expressly agreed. The customer is responsible for declaring any goods that may pose a risk, and for complying with all laws governing their possession, storage, and transport.
The customer must keep the unit locked when not in use and must not share access except with persons authorised by the customer. We may inspect the unit in limited circumstances where we reasonably believe there is a safety issue, legal breach, emergency, contamination risk, or need to protect the premises or other customers. Such access may occur without prior notice where urgent action is required, although we will act reasonably and proportionately. The customer must not alter the structure of the unit, install fittings, or attach items without written permission.
Goods should be packed, labelled, and stored in a manner suitable for the duration of storage. The customer should ensure items are protected from dust, movement, moisture, and accidental damage. We do not provide specialist packing advice as part of these terms, and any information offered is general only. The customer must also ensure that all items placed in the unit belong to them or that they have lawful authority to store them. We may ask for proof of ownership or authority where needed for compliance or release purposes.
4. Cancellations and Termination
If the customer wishes to cancel a reserved booking before the storage period begins, any cancellation rights will depend on the timing of the booking, whether access has started, and any written conditions provided at reservation. Where consumer cancellation rights apply, the customer may have a statutory cooling-off period for certain distance or off-premises bookings, subject to lawful exceptions, including where immediate access has been requested and the service has begun. If the customer asks for storage to start during the cooling-off period, they may be required to pay for the proportion of the service already provided if they later cancel.
After the storage service has started, the customer may end the agreement by giving the notice required under the booking terms, paying all sums due up to the end of the notice period, and removing all goods from the unit. The unit must be left clean, empty, and in the condition in which it was received, fair wear and tear excepted. Any lock, key, fob, or access device issued by us must be returned or accounted for. If goods are left behind, we may continue to charge storage fees and may take lawful steps to dispose of abandoned items after notice where permitted.
We may terminate or suspend the agreement immediately if the customer breaches these terms, provides false information, fails to pay, uses the unit unlawfully, creates a safety risk, or does anything that may reasonably harm the facility, staff, or other users. In such cases, we may restrict access until the breach is remedied, if remedy is possible. Termination does not affect any rights or remedies already accrued, including the right to recover unpaid charges, cleaning costs, repair costs, or other losses caused by the customer’s conduct.
5. Liability, Insurance and Risk
The customer stores goods at their own risk, subject to any mandatory consumer rights or statutory protections that cannot lawfully be excluded. We are not responsible for loss or damage to goods unless it is caused by our negligence, wilful misconduct, or other liability that cannot be excluded by law. In particular, we are not liable for deterioration, mould, rust, mildew, infestation, shrinkage, evaporation, ordinary wear and tear, or damage caused by inadequate packing, inherent vice, or failure to comply with these terms. The customer should consider whether independent insurance is needed for the value and nature of their goods.
Where we offer information about insurance, this is not a guarantee of cover, and the customer remains responsible for ensuring that any cover selected is suitable and sufficient. If insurance is included or arranged, the customer must comply with the insurer’s requirements, disclose material facts, and notify any claim promptly. Any claim for loss or damage must be supported by reasonable evidence of the items stored, their condition, and their value. We may require photos, receipts, inventory lists, or other documentation before considering a claim.
Nothing in these storage service terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, our total liability arising from any claim connected with the agreement shall be limited to the amount paid by the customer for the period in which the relevant loss occurred, or such other amount as is required by applicable law. We are not liable for indirect or consequential losses, loss of profit, loss of business, or loss of anticipated savings.
6. Waste Regulations, Environmental Requirements and Site Cleanliness
The customer must comply with all applicable waste, environmental, and health and safety laws when using Stjohnswood Storage. No waste, rubbish, hazardous residue, contaminated materials, or abandoned goods may be left in the unit, on the premises, or in communal areas unless expressly authorised as part of a separate waste handling arrangement. Items that are classed as controlled waste, trade waste, hazardous waste, or clinical waste must not be stored unless the storage arrangement specifically allows it and all legal requirements are met in full.
The customer is responsible for disposing of unwanted goods, packaging, pallets, wrapping, and any waste generated during move-in or move-out. We may charge reasonable cleaning, clearance, disposal, or remediation costs if waste is left behind or if the unit requires specialist treatment because of contamination, spillages, infestation, odour, or damage caused by the customer’s goods. Where required by law, waste must be transferred only to authorised persons and handled in accordance with duty-of-care obligations. The customer must not use the facility to dump waste or to evade local or national disposal rules.
We may refuse access to items or materials that could contaminate other goods or create a nuisance, health risk, or environmental breach. If we reasonably believe any item is illegal, unsafe, or not properly declared, we may isolate it, notify relevant authorities, or take appropriate action as required by law. The customer must indemnify us against losses, penalties, claims, and costs arising from their failure to comply with waste or environmental rules, except to the extent caused by our own negligence or unlawful conduct.
7. Access, Security and Operational Rules
Access to the storage premises may be subject to opening hours, security checks, access controls, maintenance closures, and emergency restrictions. We may change access arrangements from time to time where reasonably necessary for safety or operational reasons. The customer must comply with all site rules, signage, and instructions given by staff or authorised agents. We may revoke access rights if the customer behaves abusively, dangerously, or in a way that interferes with operations or the security of the premises.
The customer must immediately notify us if access credentials are lost, stolen, copied, or compromised. Any loss caused by unauthorised access due to the customer’s failure to protect their credentials may be charged to the customer where lawful. The customer should check the unit periodically and promptly report any suspected issue. We are not required to monitor the contents of units, and any checking by us does not create responsibility for the condition, security, or legality of the stored goods.
At the end of the agreement, the customer must remove all goods and leave the unit available for inspection. If they fail to do so, we may continue to charge fees until the unit is empty, and we may exercise any legal rights available in relation to abandoned items, outstanding charges, or breach of contract. Any sale, disposal, or retention of goods will only be carried out where permitted by law and after any required notice procedures have been followed.
8. General Provisions and Governing Law
If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. A delay or failure by us to enforce a right does not amount to a waiver of that right. The customer may not transfer their rights or obligations under the storage agreement without our written consent. We may assign or subcontract our rights and responsibilities where reasonably necessary for the operation of the service, provided this does not reduce the customer’s legal protections.
These Stjohnswood Storage service terms are governed by the laws of England and Wales. Any dispute arising from or connected with the agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless consumer law requires otherwise. Nothing in these terms affects any statutory rights that apply to consumers or business customers under mandatory UK legislation.
By continuing to use the service, the customer confirms that they have read, understood, and accepted these terms. They also confirm that the goods stored are lawful, adequately insured where appropriate, and properly prepared for storage. These terms are intended to provide a clear and balanced framework for the use of the service and to protect the interests of both the customer and the storage provider in a lawful and practical manner.