Storage St Johns Wood Privacy Policy
This Privacy Policy explains how Storage St Johns Wood collects, uses, stores and protects personal data for all customers and prospective customers in the St Johns Wood area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our services, visiting our premises or interacting with us, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Storage St Johns Wood customers and prospective customers located in the St Johns Wood area, including individuals, sole traders and representatives of business clients. It also applies to people who contact us with enquiries about our storage services, whether in person, by post or through any other communication channel.
Personal Data We Collect
We may collect and process the following categories of personal data when you interact with Storage St Johns Wood or use our services:
Identification details, such as your full name, title, date of birth, and identification document details where required for verification and security purposes.
Contact details, such as your postal address, billing address, and preferred communication details.
Contract and account information, such as details of your storage unit, contract start and end dates, payment status, billing history, and correspondence relating to your account or any disputes.
Payment information, such as records of payments made, payment methods used and invoices issued. We do not store full payment card details where a third party payment processor is used to process card transactions.
Security and access information, such as CCTV images on and around our premises, access control records, unit entry logs, vehicle registration numbers where recorded for security purposes, and records of incidents.
Communication data, such as enquiries, complaints, feedback, and any other communications you send to us or that we send to you in relation to your use of our services.
Marketing preferences, such as your choices about receiving information about our services, offers and updates.
How We Collect Your Data
We collect personal data directly from you when you request a quotation, sign a storage agreement, make a payment, visit our premises, communicate with us, or update your details. We may also receive personal data indirectly from third parties, such as payment service providers, identity verification services and business partners that refer you to us, where this is necessary for providing our services or complying with legal and regulatory requirements.
Lawful Bases for Processing
We process your personal data only where we have a lawful basis under data protection laws. These lawful bases include:
Contract. We process personal data to enter into and perform storage contracts with you, including setting up and managing your account, taking payment, providing access to your storage unit and handling enquiries related to your contract.
Legal obligation. We process personal data to comply with legal and regulatory obligations, such as tax and accounting rules, anti fraud and anti money laundering requirements, and obligations relating to the security and safety of our premises.
Legitimate interests. We process personal data for our legitimate business interests, provided these are not overridden by your rights and interests. This includes ensuring the security of our site and units, recovering unpaid fees, improving our services, managing our business relationships and handling customer queries.
Consent. We may rely on your consent for specific activities, such as sending you certain types of marketing communications where consent is required. You can withdraw your consent at any time by contacting us using the details provided in your contract documentation or other communications from us.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage storage services, including setting up your storage unit, administering your contract, processing payments and managing your account.
To maintain security, including monitoring access to the premises, using CCTV where necessary, preventing unauthorised access, and investigating incidents or suspected criminal activity.
To communicate with you regarding your contract, account status, changes to our terms, service updates, renewals, arrears, complaints and enquiries.
To comply with legal and regulatory requirements, including responding to lawful requests from public authorities and maintaining appropriate business and financial records.
To manage our business operations, including auditing, quality assurance, training, service improvement and planning.
To send you information about our services and offers, where this is permitted by law and in line with your marketing preferences.
Data Retention
We keep personal data only for as long as is necessary to fulfil the purposes for which it was collected and to meet legal, accounting or reporting requirements.
Customer account data and contract information are generally retained for a period after your contract ends, to enable us to answer queries, manage disputes, recover debts, and comply with tax and regulatory obligations.
CCTV recordings and access logs are retained for a shorter period, limited to what is necessary for security, incident investigation and crime prevention, unless a longer retention period is required in connection with a specific incident, dispute or legal claim.
Marketing data is retained for as long as you maintain an active relationship with us or until you opt out of receiving such communications, whichever occurs first, unless a longer period is legally permitted or required.
When personal data is no longer required, we will securely delete or anonymise it in line with our data retention procedures.
Data Processors and Third Parties
We may share your personal data with trusted third party service providers that act as data processors on our behalf. These processors may provide services such as payment processing, secure data storage, customer relationship management, communications services, identity verification, security monitoring, and professional advice.
We only use processors that provide sufficient guarantees to implement appropriate technical and organisational measures to ensure that your personal data is protected and processed in compliance with data protection law. We maintain written agreements with all processors that set out their obligations, including confidentiality, data security and restrictions on the use of your personal data.
We may also share personal data with other third parties where required by law, to protect our rights or the rights of others, to assist with the prevention or detection of crime, or in connection with a business transaction such as a merger or reorganisation, where permitted by law.
We do not sell your personal data to third parties.
International Data Transfers
Where it is necessary to transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your information. Such safeguards may include using standard contractual clauses approved by relevant authorities or transferring data to countries that have been recognised as providing an adequate level of data protection.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Storage St Johns Wood customers and prospective customers in the St Johns Wood area, subject to certain legal limitations and exemptions.
Right of access. You have the right to request confirmation of whether we process your personal data and to receive a copy of the personal data we hold about you, along with certain other information.
Right to rectification. You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no other lawful basis to retain it.
Right to restriction of processing. You may have the right to request that we restrict our processing of your personal data in certain situations, such as while we are handling a request to correct inaccurate data.
Right to data portability. Where we process your personal data on the basis of your consent or a contract, and the processing is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to request that we transmit it to another controller, where technically feasible.
Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including for direct marketing. If you object to direct marketing, we will stop processing your personal data for that purpose.
Rights in relation to automated decision making and profiling. You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects on you, unless specific conditions are met. Storage St Johns Wood does not typically carry out such automated decision making in connection with our storage services.
You can exercise your rights by contacting us using the contact details provided in your contract documentation or other communications from Storage St Johns Wood. We may need to verify your identity before responding to a request. We will respond within the timeframes required by law.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction or damage. These measures include physical security at our premises, access controls, staff training, and the use of secure systems and processes when handling your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory developments, or improvements in how we communicate information to you. Any updated version will apply to all Storage St Johns Wood customers in the St Johns Wood area from the date it is made available. You should refer to this Privacy Policy periodically to ensure that you are aware of the most current version.
Contact and Complaints
If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the details provided in your Storage St Johns Wood contract documentation or other official communications from us.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We would, however, appreciate the opportunity to address your concerns directly before you approach a supervisory authority.
