Storage St Johns Wood Terms and Conditions
These Terms and Conditions govern the provision of storage and related removal services by Storage St Johns Wood to you as a customer. By placing a booking, confirming a quotation, accessing storage facilities, or using any associated services, you agree to be bound by these Terms and Conditions. You should read them carefully before making a booking.
Definitions
In these Terms and Conditions, the following definitions apply:
Customer means the individual or business that books or uses the services.
Services means any storage, removal, packing, loading, transport, or related services provided by Storage St Johns Wood.
Goods means the items that the customer asks us to store, move, transport, or handle in any way.
Agreement means the contract formed between Storage St Johns Wood and the customer, incorporating these Terms and Conditions and any written quotation or confirmation issued by us.
Scope of Services
Storage St Johns Wood provides secure storage services and related removal and transport services to domestic and business customers. Services may include collection of goods, removal from premises, transport to the storage facility, storage for an agreed period, and re-delivery to a specified address where arranged and confirmed.
All services are subject to availability and to the terms of any written quotation or confirmation. We reserve the right to refuse to store or handle certain items, including but not limited to hazardous materials, perishable goods, illegal items, or goods prohibited under these Terms and Conditions or under applicable law.
Booking Process
All bookings for storage or removal services must be made in advance. Bookings may be made following a quotation, which may be provided on the basis of information supplied by the customer, including property access details, quantity and nature of the goods, collection and delivery locations, and preferred dates.
A booking is only confirmed once Storage St Johns Wood has issued written confirmation, which may take the form of a formal quotation acceptance, booking confirmation document, or invoice referring to a specific date and scope of service. Any estimate provided verbally or informally does not constitute a confirmed booking.
The customer must provide accurate and complete information at the time of booking, including the nature, volume, and weight of goods, any special handling requirements, parking or access restrictions, and any other factor that may affect the time, manpower, or equipment required. Storage St Johns Wood may adjust the quotation or apply additional charges if the information supplied proves to be incomplete or inaccurate.
Where timings are given for arrival, collection, or delivery, these are estimates only and not guaranteed. We will make reasonable efforts to meet agreed dates and times, but they may be affected by circumstances outside our control, such as traffic, weather, or delays at previous jobs.
Payments and Charges
Charges for services will be set out in the quotation or booking confirmation. Unless otherwise stated, prices are exclusive of any applicable taxes, tolls, congestion charges, or other third-party fees, which may be added where relevant.
We may require a deposit or prepayment to secure your booking. The amount and due date for payment will be specified in the quotation or confirmation. Where a deposit is required and is not paid by the due date, Storage St Johns Wood may treat the booking as cancelled by the customer.
Unless otherwise agreed in writing, payment for removal or transport services is due no later than on completion of the service on the day of collection or delivery. Payment for ongoing storage is normally charged in advance for each storage period, such as monthly or quarterly, according to the terms set out in the storage agreement or invoice.
We accept certain payment methods as notified to you at the time of booking or invoicing. All payments must be made in the currency and within the timeframe stated. If you fail to make payment when due, we may charge interest on overdue amounts and may withhold delivery or access to goods until full payment has been received.
Storage St Johns Wood reserves the right to review and adjust storage charges and other rates from time to time. If you are an ongoing storage customer, we will give you reasonable notice of any change in recurring storage fees.
Cancellations and Amendments
If you wish to cancel or amend a booking, you must notify us as soon as possible. The applicable cancellation terms will depend on the notice provided in advance of the scheduled service date.
Where cancellation is received with adequate notice, any deposit paid may be refunded or partially refunded, subject to our cancellation policy as communicated at the time of booking. Where cancellation is made at short notice, we may retain some or all of the deposit or apply a cancellation fee to cover costs and lost business.
Amendments to the service date, time, location, or scope are subject to availability and may result in additional charges. We are not obliged to accommodate requested changes, particularly during busy periods or where rescheduling would cause unreasonable disruption.
Storage St Johns Wood reserves the right to cancel or postpone a booking where necessary due to circumstances outside our reasonable control, including but not limited to extreme weather, accidents, vehicle breakdowns, industrial action, or safety concerns. In such cases, we will notify you at the earliest opportunity and, where possible, offer an alternative date or a refund of any prepayments for services not yet provided. We will not be liable for any indirect or consequential loss arising from such cancellation or postponement.
Customer Responsibilities
The customer is responsible for ensuring that goods are properly packed, prepared, and ready for removal or storage unless packing services have been specifically included in the agreement. Fragile or high-value items should be clearly identified, and suitable protective packaging used.
The customer must ensure that there is reasonable and safe access to the premises for our team and vehicles, including suitable parking arrangements where necessary. Any parking fees, permits, fines, or penalties incurred as a result of insufficient arrangements or inaccurate information provided by the customer may be charged to the customer.
You must not store or request us to transport prohibited or unsafe items, including but not limited to explosive or flammable substances, toxic or hazardous materials, illegal drugs, firearms or weapons, live animals, plants subject to quarantine restrictions, or perishable food. We may inspect, refuse, or remove any goods that we reasonably believe to be in breach of these requirements.
It is your responsibility to obtain any permissions, licences, or consents required from landlords, building managers, or local authorities in relation to access, parking, or the movement of goods. We will not be liable for delays or additional costs arising from your failure to secure such permissions.
Storage Terms
Where goods are stored with Storage St Johns Wood, they will be stored at a facility selected by us. We may move goods within the facility or between facilities at our discretion, provided that the level of care and security is not materially reduced.
The storage period will be specified in your agreement or in our records. If you wish to collect your goods or arrange re-delivery, you must give us reasonable notice, and we will agree an appointment or delivery date subject to availability and any applicable charges.
Storage is charged for the entire agreed period or for each part billing period, even if you remove your goods before the end of that period, unless otherwise agreed. If you fail to pay storage charges when due or do not respond to communications regarding overdue amounts, we may exercise a lien over the goods and may, after giving reasonable notice, sell or dispose of them to recover outstanding sums and reasonable costs.
Liability and Insurance
Storage St Johns Wood will exercise reasonable care and skill in providing services and in handling and storing your goods. However, our liability is subject to the limitations set out in this section.
Our liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable sum per item or per consignment, as specified in your quotation or agreement, or to the lower of the replacement value or the market value at the time of the loss. We are not responsible for loss or damage arising from inherent defects, poor packing carried out by you or a third party, normal wear and tear, atmospheric or climatic conditions, vermin or infestation, or the nature of the goods themselves.
We will not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of business, loss of opportunity, or loss of data, even if advised of the possibility of such loss.
The customer is encouraged to arrange suitable insurance cover for the full value of the goods being removed or stored. Where we offer or facilitate insurance, the terms of that insurance will be provided separately and may be subject to acceptance by the insurer. Our liability under these Terms and Conditions is separate from and in addition to any insurance provided by a third party.
Nothing in these Terms and Conditions excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury resulting from our negligence or for fraud.
Waste and Environmental Regulations
Storage St Johns Wood is committed to complying with applicable waste management and environmental regulations. We do not operate as a general waste disposal service and will not remove or dispose of domestic refuse, hazardous waste, or construction waste unless agreed in advance and carried out in accordance with legal requirements.
The customer must not include in any items for removal or storage any waste materials that are subject to specific disposal regulations, such as electrical and electronic equipment that must be recycled, chemical waste, asbestos, paint, solvents, batteries, gas cylinders, or medical waste. If such items are discovered among your goods, we may refuse to transport or store them or may arrange for lawful disposal at your cost.
Where we agree to remove unwanted items as part of a service, we will aim to dispose of or recycle them responsibly through licensed channels. Any applicable disposal or recycling charges will be notified to you and added to your invoice. You remain responsible for ensuring that any items you present for removal are lawful and safe to handle and dispose of.
Access, Security and Conduct
Access to storage areas is controlled for security and safety reasons. Customers may only access their stored goods during agreed hours and in accordance with any access procedures notified by us, which may include identity verification or an appointment system.
You must follow all health and safety instructions when on our premises and must not interfere with security systems, fire safety equipment, or other customers goods. We reserve the right to refuse entry or require any person to leave the premises where their conduct is unsafe, disruptive, or in breach of these Terms and Conditions.
Complaints and Disputes
If you are dissatisfied with any aspect of the services provided, you should raise your complaint with us in writing as soon as possible, providing details of the issue and any relevant evidence. We will investigate your complaint and respond within a reasonable time.
We will endeavour to resolve any disputes directly with you. If a dispute cannot be resolved informally, both parties agree to consider mediation or another form of alternative dispute resolution before commencing formal legal proceedings, where this is practical and appropriate.
Data Protection and Confidentiality
Storage St Johns Wood will collect and process personal information about you in the course of providing services, including contact details, service history, and payment records. We will use this information solely for the purposes of managing your account, delivering services, complying with legal obligations, and improving our operations.
We will take appropriate steps to protect your personal data and will not share it with third parties except where necessary for the performance of the agreement, for compliance with legal or regulatory requirements, or with your consent.
Changes to These Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that particular agreement. For ongoing storage customers, we may apply updated terms on reasonable notice. Continued use of the services after such notice will constitute acceptance of the revised terms.
Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision will be deemed removed to the extent necessary, and the remaining provisions will continue in full force and effect.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, the services, or the agreement between you and Storage St Johns Wood, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation, whether of a contractual or non-contractual nature.
By placing a booking or using storage or removal services provided by Storage St Johns Wood, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
